Return & Exchange Policy

At Chaaruseela, we want you to love what you order. However, if something isn’t right, we’re here to help. Please review our return and exchange policy below.

Damaged or Incorrect Items
If you receive a damaged or wrong item, please follow these steps:

Record an unboxing video clearly showing:

• The sealed parcel from all angles
• The shipment label
• The entire unpacking process, with no cuts or edits
• Any visible damage or issue

This video is mandatory for returns or exchanges in such cases.

How to Request a Return or Exchange
Message us via email at support@chaaruseela.com within 2 days of delivery.

Please Include:

• Your order number
• Reason for return/exchange
• The unboxing video
• Return Shipping

If approved, ship the item back using trusted courier service.

Packing

Return items in original condition and packaging.

Our Processing

• Once received, the item will be inspected.
• If approved, a replacement will be shipped within 5 business days.
• If the replacement is not available, a refund will be processed within 2 working days. to the original account.
• Important Note: Returns without proper video proof or beyond the timeline will not be accepted.

We have a strict NO RETURN policy for:

• Change of mind
• Product looks different than expected
• International orders are non-refundable. Please order mindfully.

Thank you for understanding and supporting our small business! If you have questions, feel free to contact us at support@chaaruseela.com — we're happy to assist you.